We guarantee our products 100%. If you are not satisfied with our products for any reason we will gladly give you a refund. It is important that we know the exact problem, date purchased and location. This will help us to improve our customer service for the future. We have a special customer service representative available to answer your questions and review your problems with our product. Please call our main office number and you will be directed to our customer service specialist. Or you may email us at: comments@cedarsfoods.com